ATTARIDIVINE LTD
Company Number: 16258531
Website: ATTARIDIVINE.FR
Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM
1. Overview
ATTARIDIVINE LTD is committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on our WordPress hosting services. All payments are processed securely through Stripe, and refunds will be issued to the original payment method used for the purchase.
2. Money-Back Guarantee
2.1 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all new hosting plans, excluding:
- Domain name registrations
- SSL certificates
- Third-party licenses and add-ons
- Setup fees for custom configurations
- Migration services
2.2 Eligibility Requirements
To qualify for our money-back guarantee:
- Request must be made within 30 days of initial purchase
- Account must not have violated our Terms of Service
- Account must not have been suspended or terminated for abuse
- Refund applies only to hosting fees, not to domain registrations or add-ons
3. Refund Categories
3.1 Hosting Services
- Monthly Plans: Full refund within 30 days of purchase
- Annual Plans: Pro-rated refund for unused months after 30-day period
- Quarterly Plans: Pro-rated refund for unused months after 30-day period
3.2 Non-Refundable Services
The following services are non-refundable:
- Domain name registrations and renewals
- SSL certificate purchases
- Dedicated IP addresses
- Third-party software licenses
- Website migration services
- Custom development work
- Setup fees for specialized configurations
3.3 Add-On Services
- Backup Services: Refundable within 14 days if unused
- Security Services: Refundable within 14 days if unused
- Performance Optimization: Refundable within 7 days if unsatisfied
4. Refund Process
4.1 How to Request a Refund
- Submit a Support Ticket: Contact our support team through your client portal
- Email Request: Send refund request to billing@ATTARIDIVINE.shop
- Include Required Information:
- Account username/email
- Order number or invoice number
- Reason for refund request
- Original payment method details
4.2 Processing Timeline
- Review Period: 1-3 business days to review your request
- Approval Notification: Email confirmation within 24 hours of approval
- Refund Processing: 5-10 business days via Stripe to original payment method
- Bank Processing: Additional 3-5 business days depending on your bank
4.3 Refund Methods
All refunds are processed through Stripe to the original payment method:
- Credit/Debit Cards: 5-10 business days
- Bank Transfers: 5-10 business days
- Digital Wallets: 1-3 business days
5. Pro-Rated Refunds
5.1 Cancellation After 30 Days
For cancellations after the 30-day guarantee period:
- Annual Plans: Refund unused months minus a £25 administrative fee
- Quarterly Plans: Refund unused months minus a £15 administrative fee
- Monthly Plans: No refund after 30-day period
5.2 Calculation Method
Pro-rated refunds are calculated as:
Refund Amount = (Unused Days ÷ Total Days in Billing Period) × Original Payment - Administrative Fee
6. Special Circumstances
6.1 Service Downtime
If our services experience extended downtime (>24 consecutive hours):
- Automatic account credit for downtime period
- Option to request cash refund for affected period
- Service Level Agreement compensation where applicable
6.2 Data Loss
In the rare event of data loss due to our system failure:
- Full refund of current billing period
- Complimentary service extension
- Professional data recovery assistance
6.3 Account Termination
If we terminate your account for Terms of Service violations:
- No refund will be provided
- All remaining service credits are forfeited
- Account closure is final
7. Dispute Resolution
7.1 Stripe Disputes
For payment disputes through Stripe:
- Contact us directly before initiating a chargeback
- We will work to resolve issues within 48 hours
- Chargebacks may result in account suspension
7.2 Chargeback Policy
Unauthorized chargebacks may result in:
- Immediate account suspension
- Additional fees to cover chargeback costs
- Legal action for fraudulent claims
8. Exceptions and Limitations
8.1 Fair Usage Policy
Refunds may be denied if:
- Account shows signs of abuse or excessive resource usage
- Multiple refund requests from same customer within 12 months
- Violation of our Acceptable Use Policy
- Fraudulent payment methods were used
8.2 Seasonal Promotions
Special promotional offers may have different refund terms:
- Black Friday/Cyber Monday deals: 14-day refund period
- Limited-time offers: As specified in promotion terms
- Bundle packages: Partial refunds not available
9. Contact Information
9.1 Billing Support
Email: contact@attaridivine.fr
Support Portal: Available through your client account
Response Time: Within 24 hours during business days
9.2 Dispute Resolution
Email: disputes@attaridivine.fr
Phone: +447457423048
Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM
10. Legal Rights
10.1 Consumer Rights (UK)
Under UK Consumer Rights Act 2015, you have additional rights:
- Right to reject faulty services within 30 days
- Right to repair or replacement for faulty services
- Right to price reduction or refund for services not as described
10.2 EU Consumer Rights
For EU customers, you have the right to:
- 14-day cooling-off period for distance contracts
- Full refund without penalty during cooling-off period
- Additional consumer protection under EU law
11. Force Majeure
Refunds may be suspended during events beyond our control including:
- Natural disasters
- Government regulations
- Internet infrastructure failures
- Third-party service provider outages
12. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be:
- Posted on our website at ATTARIDIVINE.FR
- Emailed to active customers
- Effective 30 days after notification
13. Stripe Integration
13.1 Payment Processing
All transactions are processed through Stripe, ensuring:
- Secure payment handling
- PCI DSS compliance
- Industry-standard fraud protection
13.2 Refund Limitations
Refunds are subject to Stripe’s processing capabilities:
- Original payment method must be valid
- Refunds cannot exceed original transaction amount
- Processing fees are non-refundable
14. Tax Considerations
14.1 VAT Refunds
For UK VAT-registered customers:
- VAT will be refunded along with the service fee
- VAT invoices will be adjusted accordingly
- EU customers: VAT handling per applicable regulations
15. Agreement
By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of our Terms of Service and is governed by the laws of England and Wales.
Last Modified: [21/09/2025]
For questions about this Refund Policy, contact us at billing@ATTARIDIVINE.FR OR CALL US +447457423048