ATTARIDIVINE LTD
Company Number: 16258531
Website: ATTARIDIVINE.FR
Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM

1. Agreement to Terms

By accessing or using ATTARIDIVINE LTD’s WordPress hosting services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use our services.

These Terms constitute a legally binding agreement between you (“Customer,” “User,” or “you”) and ATTARIDIVINE LTD (“Company,” “we,” “our,” or “us”).

2. Description of Services

2.1 Hosting Services

We provide WordPress hosting services including:

• Shared hosting plans
• VPS hosting solutions
• Dedicated server hosting
• Managed WordPress hosting
• Domain registration and management
• Email hosting services
• SSL certificates
• Website backup services
• Technical support

2.2 Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Planned maintenance will be announced in advance when possible.

3. Account Registration and Security

3.1 Account Creation

To use our services, you must:

• Provide accurate and complete information
• Be at least 18 years old or have parental consent
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

3.2 Account Responsibility

You are responsible for:

• All activity that occurs under your account
• Maintaining strong passwords and security measures
• Keeping your contact information current
• Compliance with all applicable laws and regulations

3.3 Account Verification

We may require identity verification for:

• High-value transactions
• Suspicious account activity
• Compliance with legal requirements
• Payment verification purposes

4. Acceptable Use Policy

4.1 Permitted Uses

Our services may be used for:

• Legitimate business websites
• Personal blogs and portfolios
• Educational content
• E-commerce sites (subject to additional terms)
• Non-profit organization websites

4.2 Prohibited Uses

You may NOT use our services for:

• Illegal Activities: Any content or activity that violates UK or international law
• Spam: Sending unsolicited bulk email or messages
• Malware: Hosting or distributing viruses, malware, or malicious code
• Copyright Infringement: Hosting pirated content or infringing intellectual property
• Adult Content: Pornographic or sexually explicit material
• Hate Speech: Content promoting discrimination or violence
• Phishing: Fraudulent attempts to obtain sensitive information
• Resource Abuse: Excessive use of server resources affecting other users
• Mining: Cryptocurrency mining operations
• Proxy Services: Running open proxies or anonymization services

4.3 Content Standards

All hosted content must:

• Comply with UK laws and regulations
• Not infringe on third-party rights
• Not contain defamatory material
• Not promote illegal activities
• Meet our community standards

5. Payment Terms

5.1 Payment Processing

All payments are processed through Stripe and subject to their terms:

• Payments are due in advance
• Automatic billing for recurring services
• All prices are in GBP unless otherwise stated
• VAT will be added where applicable

5.2 Pricing and Billing

• Prices are subject to change with 30 days’ notice
• Setup fees may apply to certain services
• Overage charges apply for resource limits exceeded
• Failed payments may result in service suspension

5.3 Taxes

You are responsible for:

• All applicable taxes and duties
• Providing valid VAT numbers where applicable
• Compliance with local tax obligations

6. Service Level Agreement (SLA)

6.1 Uptime Guarantee

We target 99.9% uptime excluding:

• Scheduled maintenance (announced 24 hours in advance)
• Force majeure events
• Issues caused by customer actions
• Third-party service failures

6.2 Service Credits

For uptime below 99.9% in a monthly period:

• 99.0% – 99.8%: 5% service credit
• 98.0% – 98.9%: 10% service credit
• Below 98.0%: 25% service credit

6.3 Support Response Times

• Critical Issues: 2 hours during business hours
• General Support: 24 hours
• Billing Issues: 24 hours
• Business Hours: Monday-Friday, 9 AM – 6 PM GMT

7. Data Protection and Privacy

7.1 Data Processing

We process your data in accordance with:

• UK Data Protection Act 2018
• General Data Protection Regulation (GDPR)
• Our Privacy Policy (incorporated by reference)

7.2 Data Security

We implement appropriate security measures including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and monitoring
• Backup and disaster recovery procedures

7.3 Data Ownership

You retain ownership of all content and data uploaded to our services. We do not claim any intellectual property rights over your content.

8. Backup and Data Recovery

8.1 Backup Services

• Daily automatic backups for most plans
• Backup retention periods vary by plan
• Self-service restore options available
• Premium backup services available

8.2 Data Recovery

While we maintain backups, you are responsible for:

• Maintaining your own backups
• Testing backup integrity
• Data recovery planning
• Understanding backup limitations

8.3 Data Loss Disclaimer

We are not liable for data loss except in cases of gross negligence on our part.

9. Intellectual Property

9.1 Our Intellectual Property

Our services, software, and documentation are protected by intellectual property laws. You may not:

• Copy or reproduce our proprietary software
• Reverse engineer our systems
• Use our trademarks without permission
• Create derivative works of our services

9.2 Customer Content

You grant us a limited license to:

• Store and transmit your content
• Perform necessary technical operations
• Provide our services effectively
• Comply with legal requirements

9.3 DMCA Compliance

We comply with the Digital Millennium Copyright Act and will:

• Respond to valid takedown notices
• Remove infringing content when notified
• Terminate repeat infringers
• Provide counter-notification procedures

10. Limitation of Liability

10.1 Service Limitations

Our liability is limited to:

• The amount paid for services in the preceding 12 months
• Direct damages only (no consequential damages)
• Issues directly caused by our negligence
• Maximum liability of £1,000 per incident

10.2 Exclusions

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Data loss not caused by our gross negligence
• Third-party actions or services
• Customer’s failure to maintain backups

10.3 Force Majeure

We are not liable for delays or failures caused by:

• Natural disasters
• Government actions
• Internet infrastructure failures
• Cyber attacks
• Other events beyond our reasonable control

11. Service Suspension and Termination

11.1 Suspension Grounds

We may suspend services for:

• Non-payment of fees
• Violation of these Terms
• Illegal activity
• Resource abuse
• Security threats

11.2 Termination Rights

Either party may terminate services:

• With 30 days’ written notice
• Immediately for material breach
• Upon insolvency or bankruptcy
• As required by law

11.3 Data Retention

Upon termination:

• Data will be retained for 30 days
• You must download your data within this period
• We may delete data after 30 days
• Certain data may be retained for legal compliance

12. WordPress-Specific Terms

12.1 WordPress Software

• WordPress core software is licensed under GPL
• You must comply with WordPress license terms
• Updates are provided but not guaranteed
• Custom modifications may affect support

12.2 Plugins and Themes

• Third-party plugins/themes are subject to their own licenses
• We do not warrant third-party software
• Compatibility issues are customer responsibility
• Premium plugins/themes require separate licensing

12.3 Website Performance

We optimize for WordPress but cannot guarantee:

• Specific loading times
• Compatibility with all plugins
• Performance with poorly coded themes
• Results from optimization efforts

13. Domain Name Services

13.1 Domain Registration

• Subject to registry terms and conditions
• ICANN policies apply where relevant
• Renewal is customer responsibility
• Transfer policies per registry requirements

13.2 DNS Management

• Basic DNS management included
• Advanced DNS features may incur charges
• Customer responsible for DNS configuration
• We are not liable for DNS propagation delays

14. Email Services

14.1 Email Hosting

Where email services are provided:

• Subject to fair usage policies
• Spam filtering is provided but not guaranteed
• Storage limits apply per plan
• POP3/IMAP access provided

14.2 Email Compliance

You must comply with:

• CAN-SPAM Act and UK regulations
• Anti-spam policies
• Data protection requirements
• Email authentication standards

15. Migration Services

15.1 Website Migration

If migration services are provided:

• Best effort basis only
• No guarantee of complete migration
• Customer responsible for content verification
• Additional charges may apply for complex sites

15.2 Migration Limitations

We cannot migrate:

• Illegal or infringing content
• Extremely large databases (>5GB without consultation)
• Custom server configurations
• Content requiring special licensing

16. Security and Compliance

16.1 Security Measures

We implement:

• Firewall protection
• Malware scanning
• SSL certificates
• Regular security updates
• Intrusion detection systems

16.2 Customer Security Responsibilities

You must:

• Keep software updated
• Use strong passwords
• Monitor for security issues
• Report suspicious activity
• Comply with security best practices

17. Modifications to Terms

17.1 Updates

We may modify these Terms by:

• Posting updated terms on our website
• Emailing registered customers
• Providing 30 days’ notice for material changes
• Continuing use constitutes acceptance

17.2 Disagreement with Changes

If you disagree with changes:

• You may terminate services
• No penalty for termination due to term changes
• Refunds per our Refund Policy
• Must terminate within 30 days of notice

18. Dispute Resolution

18.1 Governing Law

These Terms are governed by the laws of England and Wales.

18.2 Jurisdiction

Any disputes will be resolved in the courts of England and Wales.

18.3 Alternative Dispute Resolution

Before litigation, parties agree to attempt:

• Direct negotiation
• Mediation through approved mediator
• Good faith resolution efforts

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between parties.

19.2 Severability

If any provision is found unenforceable, the remainder of these Terms remains in effect.

19.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

19.4 Assignment

We may assign these Terms without notice. You may not assign without our written consent.

19.5 Survival

Provisions regarding payment, intellectual property, liability, and governing law survive termination.

20. Contact Information

ATTARIDIVINE LTD
Company Number: 16258531
Address: 128, City Road, London, EC1V 2NX, UNITED KINGDOM
Website: attaridivine.fr
phone: +447457423048
Support: contact@attaridivine.fr

21. Compliance and Certifications

21.1 Data Protection Registration

We are registered with the Information Commissioner’s Office (ICO) as required under UK data protection law.

21.2 Industry Standards

We strive to comply with:

• ISO 27001 security standards
• PCI DSS for payment processing
• SOC 2 Type II controls
• Industry best practices

21.3 Regular Audits

We conduct regular audits of:

• Security procedures
• Data protection compliance
• Service quality metrics
• Customer satisfaction measures

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Acknowledgment: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last Modified: [21/09/2025]